Help, Order Info, Return Policy, and Contact
Contact information:
Natural Health Consultants
P.O. Box 95
Gilroy, CA 95020
USA
Toll free: 888 852-4993
Foreign and Info: 408-847-1151
Fax: 408-847-1154
email:
netriceuticals@gmail.com or
nhc@naturalhealthconsult.com
Questions for the pharmacist or other inquiries are welcome.
Phone Orders
Orders only (USA only) call toll free at 888-852-4993 anytime. If a machine answers leave your 1) Name, address and phone number. 2) A ship-to address if different than your home address. 3) A list of items that you want to order. 4) Your credit card information including number and expiration date (we take VISA, American Express, Discover, and MC.) Please speak slowly and distinctly, spelling any words that could be confused or uncertain such as, perhaps, your last name.
For information call 408-847-1151. We are usually here from 9 AM to 5 PM Monday to Friday Pacific time but may be in the office at other times.
Mail Orders
Mail us using the postal service by writing a written request and sending it to:
Natural Health Consultants
P.O. Box 95
Gilroy, CA 95020
Fax Orders
Fax us by writing your order and faxing it to 408-847-1154.
Payment
We accept checks and money orders. We also accept the following credit cards: VISA, Mastercard, American Express, and Discover.
Shipping Information
Shipping and handling charges
For all orders under $100, we add $4.95 per order for shipping and handling. Domestic orders over $100 have FREE shipping (unless overnight is required.) Orders from countries other than the United States of America may require a higher postal rate. Overnight in the USA starts at $28.00 but may be higher depending upon weight. If you are unsure call us and we will tell you the shipping charge.
Tax
California residents add 9.25% sales tax.
Nevada residents add 8.1% sales tax.
Shipping methods
We usually ship priority on the day we receive your order, or the next day if we receive it late. You should receive it within 3 to 5 working days afterwards (overseas may be longer.) Sometimes we must backorder a product so please allow 7 to 14 days. Don't panic! If we can't provide it, we'll let you know.
If you do not receive it within 14 days let us know. It might be lost. If you let us know after a month there isn't anything we can do about it.
Those who specify overnight delivery will usually receive it the next day if it was ordered early (before noon, Pacific time.) However, the post office tells us that those who live in more remote areas have an 80% chance of getting it the next day. If you don't receive it the next day then it will be the day after.
If you don't trust the post office, or if it absolutely, positively has to be there overnight we can also ship FedEx or UPS but it will be more expensive. Please contact us for rates.
International orders
We ship to many other countries, usually with no problems.
Note: Some countries have difficult customs or prohibit the importation of products which are legal in the USA. Check with your customs authorities before ordering. We are not responsible for what foreign post offices or customs do with your order.
Quantity and other discounts
We usually discount products with certain exception listed below. Order 6 bottles or more of the same item and an additional 5% will be deducted. Order 12 bottles or more of the same item and 10% will be deducted.
Exceptions:
MLM products are not discounted further.
Products which have their own discount schedule as stated in their monograph are not discounted further.
Those products the supplier prohibits us from discounting are not discounted at all.
Note: We are not a wholesaler and do not sell to health food stores, etc. at wholesale prices. Nor do we have a professional discount.
Return policy
Products may be returned within 30 days if unopened and we are notified of the return. A full refund minus shipping fee will be returned to the buyer. Exception: We cannot accept perishable (requires refrigeration) products. Certain manufacturers provide a money back guarantee. We note this in the product description.
Unclaimed packages which are returned to us without explanation are subject to a 10% restocking charge plus shipping fee.
